COVIDSafe

COVID SAFETY CUSTOMER STATEMENT

The Queenscliff Town Hall is committed to providing a Covid-Safe venue. We have created a COVIDSafe Plan using a government template, in line with the requirements of the Department of Health and the Victorian Government.  

In creating a COVIDSafe plan, a set of guidelines and actions which will be activated will allow for a safe event and the return of live entertainment in a safe setting.

These safety measure may include:

  • All visitors to our venue, including staff, contractors and artists are encouraged to wear a mask whilst at the venue, however it is not mandatory.
  • Prior to each event, the venue engages staff dedicated to cleaning and sanitising high traffic areas. 
  • During the event, a dedicated manager is in place ensuring our compliance with Victorian Government regulations 
  • Physical distancing is encouraged between all visitors to the venues
  • Patrons will enter via the main entrance and exit via the side door. Both are accessible thoroughfares.
  • You will only be able to pay using contactless payment methods.
  • We encourage staff, artists, contractors and patrons to stay home if they are feeling unwell of have been to a determined exposure site without a negative test result.

COVID-19 TICKETING TERMS & CONDITIONS

  1. Under the LPA Code of Practice, QMF is not required to offer a refund, exchange, or credit if:

    • A ticket holder is well and does not wish to attend an Event due to fears of exposure to Coronavirus (COVID-19); or

    • A ticket holder is unwell and does not attend an Event (other than due to Coronavirus (COVID-19) illness or symptoms which can be proven by display of a positive or negative COVID-19 test result); or

    • A ticket holder is from a group at a higher risk of Coronavirus (COVID-19); or

    • A ticket holder is denied entry into the Event for reasons which were disclosed to the ticket holder in the ticket terms and conditions at the time of sale. For example, these reasons may include (but not be limited to) non-compliance with mandatory mask wearing or unwillingness to provide personal contact information when requested; or

    • The ticket holder attends the performance and subsequently leaves part way through due to feeling unwell.

  2. In the event of a mandated requirement to self-isolate and/or mandated border closures, ticket holders may request a refund, exchange, or credit if:

    • Proof of mandatory isolation is provided or reasonable evidence proving restriction to travel due to Government order is provided

    • Requests are made within 14 days from the date displayed on your entry ticket

    • QMF may reserve the right to refuse remedy if:

      1. There is no current Government order restricting entry into VIC and/or without having to mandatory quarantine, at the time of the festival

      2. It cannot be proven by Government order that you were restricted to travel into VIC or at the time of the festival.

      3. Requests are not made within 14 days from the date displayed on your entry ticket

    • If your reason for not attending the Event is due to COVID-19 illness or symptoms and/or in the event of a mandated requirement to self-isolate and/or mandated border closures and can be supported with the evidence of COVID-19 positive or negative test result and/or sufficient evidence proving your inability to travel due to Government order at the time of the festival, you may submit a request for a refund. Refund requests may only be submitted within 14 days from the date displayed on your entry ticket.

Quick Links


  • @queensclifftownhall

    The 1st artists joining us at @queenscliff_music_festival this November have been revealed! 🔗Early Bird tickets on sale now via link in bio 💸Beat the price increase - BUY...
  • @queensclifftownhall

    We can't wait to share who'll be hitting the stage this November! Find out TOMORROW when we reveal our first group of artists joining the @queenscliff_music_festival! 🎉Good...
  • @queensclifftownhall

    NEW SHOW ANNOUNCED - @joecamilleriofficial and The Black Sorrows live in Queenscliff! 📆 Thurs 21 Nov (@queenscliff_music_festival Eve!) 🎤 Special Guest Fraya Josephine Hol...
  • @queensclifftownhall

    A shout out to all our amazing Queenscliff Town Hall volunteers. These events couldn't run without our volunteer community! So chookas to you all, YOU ARE INCREDIBLE HUMANS ❤️
  • @queensclifftownhall

    Announcing BEN LEE live in Queenscliff 📅 August 9th 🎤 with Special Guests 🔗 Tickets on sale via link in bio
  • @queensclifftownhall

    A handful of new tickets JUST RELEASED for Kate Miller-Heidke this week in Queenscliff! 🗓 Thursday May 2nd and Friday May 3rd 🚪Doors 7pm 🎤 Special guest @georgiamooney 🎫 ...
  • @queensclifftownhall

    TONIGHT - Songs For Suzanne 🚪Doors 7pm 🎫 A handful of extra tickets just released online via link in bio - be quick @henrywagons @rebecca_barnard_music @delsinki @almazygi...
  • @queensclifftownhall

    AUSLAN INTERPRETED PERFORMANCE 🤘 Kate Miller-Heidke | May 2nd 🪑 All seats will have visibility of performers and interpreter however a limited number of direct viewing seat...
  • @queensclifftownhall

    SOLD OUT! LUKA BLOOM + special guest @katherinepriddy Join waitlist via link in bio
  • @queensclifftownhall

    LUKA BLOOM live in Queenscliff 📆 March 11th 🎫 Tickets selling fast via link in bio
  • @queensclifftownhall

    NEW SHOW ANNOUNCED We're extremely excited to announce a second show with @katemillerheidke in Queenscliff! 📆 Thursday May 2nd 🎤 Special guest @georgiamooney 🎫 Tickets on ...
  • @queensclifftownhall

    Saturday night! Only a handful of tickets left. This will sell out so be quick. Doors & Bar 7pm @flynngurry 7:30pm @piercebrothersmusic 8:30pm
  • @queensclifftownhall

    Our first show for 2024 is only a couple of weeks away! Sat 13th Jan @piercebrothersmusic live in Queenscliff. Tickets selling fast via link in bio.
  • @queensclifftownhall

    Last minute Christmas Gift ideas?! Give the gift of music! We’ve got you covered with 4 very special shows coming up in 2024…. Jan 13 - Pierce Brothers Mar 11 - Luka Bloom ...
  • @queensclifftownhall

    @piercebrothersmusic live in Queenscliff 📆 January 13th 🎫 TICKETS ON SALE NOW via link in bio
  • @queensclifftownhall

    JUST ANNOUNCED 🎼 Songs for Suzanne: The Music & Poetry of Leonard Cohen 🎫 TICKETS & INFO https://linktr.ee/queenscliff
  • @queensclifftownhall

    THIS SATURDAY! @rosswilsonofficial - 50 Years of Hits. Be quick, only 8 tickets left! Doors 7pm @meghanmaike 7:30pm Ross Wilson 8:30pm Show concludes approx 10pm TICKETS ht...
  • @queensclifftownhall

    JUST ANNOUNCED - @katemillerheidke returns to Queenscliff in 2024. 📆 May 3rd at Queenscliff Town Hall 🎫 Tickets on sale now via link in bio
  • @queensclifftownhall

    JUST ANNOUNCED - Pierce Brothers live in Queenscliff 📆 January 13th 🎫 TICKETS ON SALE NOW via link in bio
  • @queensclifftownhall

    TODAY!! 🚪 Doors 2pm. All Ages. 🎫 Tickets via link in bio + at the door

    Buy Tickets Now

    Follow Us

    Quick Links

    Newsletter

    © Queenscliff Music Festival Inc.
    All rights reserved.